FAQs

Don’t see your question below? Feel free to ask us on Twitter or by email at

No. UV light is 400nm to 10nm in wavelength. Our masks use light above the wavelengths found in the UV spectrum.

We guarantee that you will love the results you get from using illuMask. If you don’t, we will refund your money.

  • Try illuMask for 30 days
  • If you’re not happy, return the mask and controller within 45 days of purchase
  • We will refund you the purchase price (less any s&h)

A Return Merchandise Authorization (RMA#) is required to process your refund, please contact our CustomerCare team at 1-866-331-5444 or for assistance.

illuMask Light Therapy Masks work regardless of your topical beauty routine—so, yes, continue to use your current products.  For best results, use illuMask as directed. Wash your face before using the Mask, and follow with your other skincare products once the treatment has finished.

You should always talk to your doctor before you stop taking any prescription.

Light therapy has a cumulative effect—the longer you use an illuMask Light Therapy Mask (months versus weeks, for example), the more dramatic and long-lasting the results will be. For optimal maintenance, we suggest using your illuMask every day.

In our 8 week clinical trials, most people saw improvements by week 2, big improvements by week 4, and significant changes by week 8. Anecdotally, we hear from our fans that they see and/or feel a difference within days of using illuMask.

$1 per day. Simply put, 30-uses per mask is the best way for us to offer you high-performance light-therapy—typically available for a “high-performance” price—at $1 per day. We believe everyone should have access to modern technology—and we believe that technology should work. illuMask’s patented 30-use system makes it happen.

More masks can be ordered online or by calling 866-331-5444; and, our continuity program saves you money and automatically ships you new systems when it’s time to continue your treatments.

Start by washing and drying your face. Then, slide the mask on to your face just like a pair of glasses. Push the ON button, located on the controller, holding it down until the lights turn on. Finally, relax! Your illuMask will automatically turn off at the end of your 15-minute treatment.

No, we do not test our products on animals. Clinical trials of illuMask were conducted with real people.

You can either gently close your eyes or keep them open during the treatment, whichever way feels comfortable to you.