FAQs

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No. UV light is 400nm to 10nm in wavelength. Our masks use light above the wavelengths found in the UV spectrum.

We guarantee that you will love the results you get from using illuMask. If you don’t, we will refund your money.

  • Try illuMask for 30 days
  • If you’re not happy, return the mask and controller within 45 days of purchase
  • We will refund you the purchase price (less any s&h)

A Return Merchandise Authorization (RMA#) is required to process your refund, please contact our CustomerCare team at 1-866-331-5444 or for assistance.

Yes, you can continue to use your current skincare regimen while using illuMask. For best results, use illuMask as directed. Wash your face before using the Mask, and follow with your other skincare products once the treatment session has finished.

You should always talk to your doctor before you stop taking any prescription.

Light therapy works over time and does not deliver immediate results. Our clinical trials were conducted over 8 weeks of usage. Most people began to notice slight improvements at week 2, further improvement at week 4, and significant improvements by week 8. The longer you use it, even beyond 8 weeks, the better the results you should see. As long as you are enjoying the mask, continue to use your illuMask as a part of your ongoing daily skin care regimen.

Our first goal was to get a high performance, cost-effective device to consumers for $1 per day. And now, our special continuity offers (not available in stores, only available directly through our site) let you keep your mask and receive a new controller in the mail, billing you automatically, when your treatments run out. A continuity plan not only saves on hardware, but also lets you continue your treatment without interruptions or the hassle of re-ordering. At this time, you cannot begin a continuity program with a mask you purchased in a store. You must start fresh with a new illuMask and continuity purchase ordered directly from our site.

Start by washing and drying your face. Then, slide the mask on to your face just like a pair of glasses. Push the ON button, located on the controller, holding it down until the lights turn on. Finally, relax! Your illuMask will automatically turn off at the end of your 15-minute treatment session.

No, we do not test our products on animals. Clinical trials of illuMask were conducted with real people.

You can either gently close your eyes or keep them open during the treatment, whichever way feels comfortable to you.