FAQs

Have a question? Feel free to contact us on twitter – @illumask, or by email: CustomerCare@illuMask.com

Can I continue to use my current skin care products while I’m using illuMask?

Yes, you can continue to use your current skincare regimen while using illuMask.  For best results use illuMask as directed.  Wash your face before using illuMask and follow with your other skincare products once the treatment session has finished.

Should I stop taking my prescription acne medication before I start using illuMask?

Always talk to your doctor before you stop taking any prescription medication.  Abruptly stopping your medication could cause your acne to flare up and your skin to worsen, even while the mask is in use.

How long do the treatment results last? When will I notice them?

Light therapy works over time and does not deliver immediate results. Our clinical trials were conducted over 8 weeks of usage. We designed the mask to provide for $1/treatment as an affordable, daily skin care item, whether for 1 month or 12 months. The longer you use, the better the results. We suggest that you continue to use your illuMask for as long as you are satisfied as part of your ongoing skin care regimen.

Why are there only 30 uses in the mask?

Our go to market strategy was to get a high performance cost effective device to consumers for $1 a day.We are now working on new versions that will enable you to reuse the mask and buy additional  treatment sessions. This will help to make the mask even more cost effective and drive the pricing to under $1 a day.

We will keep you informed once the new masks will be available for purchase.

How does light therapy technology work?

Certain wavelengths of light have beneficial effects on the skin and can be harnessed for therapeutic applications. Light wavelengths are often referred to using their associated color and include blue (405-470 nm), green (470-550 nm), red (620-660 nm) and near infrared (NIR) (700-1000 nm) lights.

Blue light has been clinically proven to kill the acne causing bacteria, P. Acnes. Less P. Acnes = less breakouts and clearer, smoother skin. Red light has been clinically shown to reduce inflammation and help stimulate skin cell turnover and regeneration, increasing the production of collagen and elastin in the skin.

How do I use my illuMask?

Your illuMask device is as easy to use as putting on a pair of glasses. Start by cleansing your skin as per your usual regimen. Then slide the mask on to your face. Push the ON button, located on the controller, holding it down until the lights turn on. Your illuMask will automatically turn off at the end of your 15-minute treatment session.

Are these products tested on animals?

No, we do not test our products on animals.  Clinical trials of illuMask were conducted with real people.

Will I get a tan from using this mask?

No. Suntans are a result of exposure to ultraviolet (UV) light. illuMask does not give off any UV light so you will not tan as a result of continued use.

Can I open my eyes during my illuMask treatment session?

You can either gently close your eyes or keep them open during the treatment, whichever way feels comfortable for you.